About Us

Returns & Exchange

This website is operated by Wee Sin Timber Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Wee Sin Timber Pte Ltd. Wee Sin Timber Pte Ltd offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated under terms and conditions and privacy.

We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order. There are a default of marginal differences to be accepted between plus/minus 2mm to 3mm.

Strictly NO exchange or refund for order mistake/changes of mind by customer after the order have been proceed.

There will be no refund of shipping charges except in cases in which Wee Sin Timber Pte Ltd shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.

To return merchandise for a credit or a refund, pre-approval is required. Please contact us between the hours of 9am-6pm (Monday-Friday) for a Return Authorization Number. All returns must be received by Wee Sin Timber Pte Ltd within 5 days of the issuance of the Return Authorization Number.

There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.

When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.

If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.

Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Wee Sin Timber Pte Ltd. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

If you have given us an incorrect address at the time of ordering, please notify us immediate. There shall be a charges to reship the order at your expense. If you don’t want the order re-shipped, the initial shipping cost will not be refunded.

Please reach out to us at 6365 0772 or wstimber@singnet.com.sg with any questions concerning our return and refund policy.

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